Privacy and Refund Policy

Last updated: September 24, 2025

This policy outlines how IMS ("the Company", "We", "Us", or "Our") manages your personal data and explains our specific terms regarding payments and refunds. By using our Service, you agree to the practices described below.

1. Refund & Cancellation Policy

No-Refund Policy: At IMS, we follow a "Try Before You Buy" philosophy. We provide a comprehensive demo of our software to all potential clients before any transaction takes place.

Informed Decision: Payments are only accepted after the user has evaluated the demo and expressed full satisfaction with the features and performance of the Service.
Final Sale: Because you have the opportunity to test the Service thoroughly before purchase, we do not offer refunds once a payment has been processed.
Responsibility: It is the user's responsibility to ensure the Service meets their specific requirements during the demo period.

2. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural.

Key Definitions

Account: A unique profile created for You to access our Service.
Application: Refers to IMS, the software program provided by the Company.
Company: Refers to IMS, located in Kerala, India.
Personal Data: Any information relating to an identified or identifiable individual.
Service: Refers to the Application, the Website, or both.
Usage Data: Data collected automatically (e.g., duration of a page visit, device IP).

3. Collecting and Using Your Personal Data

Types of Data Collected

A. Personal Data

We may ask for identifiable information including, but not limited to:

Full Name
Email Address and Phone Number
Address, State, ZIP/Postal Code, City

B. Usage Data

Collected automatically when using the Service. This includes your Device's IP address, browser type, pages visited, time spent on the app, and unique device identifiers.

C. Application Permissions

With your prior permission, we may collect:

Location Information: To provide localized features.
Media: Pictures and information from your device’s camera and photo library.

You can enable or disable these permissions at any time via your device settings.

4. Tracking Technologies and Cookies

We use Cookies and similar technologies (beacons, tags) to track activity and store specific information to improve your experience.

Essential Cookies: Required for authentication and security.
Functionality Cookies: Remember your preferences (like login details or language).
Web Beacons: Used for usage statistics and verifying system integrity.

5. Use and Disclosure of Data

We use your data to maintain the Service, manage your Account, perform contracts, and contact you regarding updates or security alerts. We may share information in the following cases:

Service Providers: To analyze usage or facilitate communication.
Legal Compliance: If required by law or in response to valid requests by public authorities.
Business Transfers: During negotiations for a merger or sale of company assets.

6. Advertisements & Third Parties

The Application may display third-party advertisements. IMS is not responsible for the content, privacy practices, or accuracy of these third-party advertisers. Interaction with ads is at the user's discretion.

7. Data Retention and Deletion

We retain Personal Data only as long as necessary for the purposes in this policy or to meet legal obligations. You have the right to delete your data via your account settings or by contacting us directly. Note: Certain data may be retained if required by law.

8. Security and International Transfers

Your data may be processed outside your home jurisdiction. We take all reasonable steps to ensure your data is treated securely. While we use commercially acceptable means to protect your data, no method of electronic storage is 100% secure.

9. Children's Privacy

Our Service is not intended for individuals under 13. We do not knowingly collect data from children. If we discover such data has been collected without parental consent, we will remove it immediately.

10. Changes to This Policy

We may update this policy periodically. We will notify you of changes via email or a prominent notice on our Service before the changes take effect.

11. Contact Us

If you have questions regarding this Privacy or Refund Policy, please reach out to us:

Email: unnisbn@gmail.com